PinkCherry.ca has very competitive prices and a wide variety of products (over 16,000) that are organized neatly so you can find what you are looking for. The site is filled with a huge selection of dildos, anal plug, and vibrators. They also have a variety of Ben-Wa balls, Kegel and BDSM tools.
The website has a search bar where you can type in the brand or product type you are looking for so you don’t get overwhelmed.
Although the products are generally cheap, PinkCherry always has a sale where you can get huge discounts.
Ordering, Shipping, and Packaging
I was able to add some items to my cart with no problems. Completing my order was also fast and smooth. They have the option of paying through credit card or PayPal.
PinkCherry claims they ship out orders next day. However, I received mine in a month despite the fact that I live in Canada. The packaging was very discreet with just my name and address written on it.
When I thought the headache was over, I realized how wrong I was when I opened the packaging and saw that there is an additional customer information slip inside. The details are not mine, but of another woman with her complete name and address as well as phone number. I opened the box and the items are all wrong.
I am concerned that the box is not sealed with any plastic where you can tell if the package was opened before it reaches your door.
Below are unbiased reviews by real customers who ordered from PinkCherry.ca.
Unsafe and overpriced products
PinkCherry products are made of TPE. This is very unsafe for these types of products as TPE materials can grow mold and bacteria and you cannot sanitize them properly for your next use. Also, when cross-checking on some of the products, I noticed that most of them are overpriced compared to other websites. PinkCherry is inflating their products and then setting up a huge sale when they have already sold enough.
Lots of discounts
PinkCherry used to give out free samples of lubes. Lately, however, they stopped doing this. Anyway, I still love the frequent sale where I could get up to 97% off my purchase.
They also offer free shipping for certain amount of orders. I have always ordered my toys from PinkCherry and was never disappointed except for the few times when my orders were delayed. Other than that, this is the perfect website for me.
My PinkCherry points are gone
I don’t have a problem with the PinkCherry products. The shipping time is also reasonable. However, the website has a feature where you get some points when buying their items.
I remember having a decent number of points for my next purchase but I cannot log into my account anymore so I cannot redeem my points. Very disappointed on this.
Did not receive my item
I already contacted the support at week 1 when I did not receive my order. I was supposed to receive my order within a week because I reside in Canada.
Support did not respond to me until the third attempt to ask them about my order. They said there must be a problem with the postal code so they have to track down the order.
Until now, 4 weeks later, my order is still not here.
Shipping took 5 weeks
I can’t believe it when my order didn’t arrive in 2 weeks. I got in touch with the customer support and they assured me that the package is on the way and must be delivered to me in the next 2 days.
But my order is still not with me after 4 days so I contacted them again. This time they are unresponsive.
I contact them every week, but I never got a response from them again. Finally, my package was delivered to me after 5 weeks, which is too slow for someone who lives in the US!
PinkCherry rated 1.9/5 based on 25 reviews.
Returns and Customer Service
PinkCherry does not offer refunds for defective or wrong items delivered. They only allow exchange of items, where the customer has to pay for the shipping.
When I contacted the customer support, they assured me that they will pack another order for me. But before they can ship out the correct items, they need to receive the wrong items first.
After I returned the items, I contacted the customer support again but never heard back until one week later.
It is unpleasant to speak with the customer support representatives as they don’t seem to show any empathy for the problem, and do not offer a better solution so I can have my items faster.
For the price, I’d say you get what you pay for. The lubricants are OK, but most of the toys I bought only lasted 3 to 4 weeks so I am surprised that their website has a lot of positive feedback.
Their toys are made from TPE, which is a porous material. The fact that I cannot sterilize the products makes me uncomfortable. Most of the toys I bought from other websites can be sterilized so that’s another thing that puts me off.
I tried submitting a negative review on their items, but when I checked 1 week later, my review was still not posted.
In general, I am not happy with my experience with PinkCherry. The prices are very attractive, but the inconvenience I had to go through and the quality of products that I received are not worth it.
If you are a guy looking for sex toys for men, you can read our review on Fleshlight.
Below are the olders reviews for PinkCherry.
Great prices and fast shipping
I purchased from PInkCherry 6 times now and I only have a positive experience with them. Their products are high quality and super affordable at the same time.
Shipping is fast, and when I had an issue with a defective item, their customer support is very helpful.
Useless exchange policy
I think it is not good that the website doesn’t have a refund policy. This is a lesson for me. I received a defective item and wanted a refund for it but the support explained that they only do an exchange of items.
They also want me to pay for the shipping of the defective item. That is not practical for me as I have to pay again, so I accepted defeat and just kept the damaged toy.
My toys broke in 3 months
I am very disappointed with the quality of the products I got from this website. Not only did I receive my items late, but all the 7 toys I bought broke within 3 months of using. Will not purchase from this website again.
Huge selection of sizes, but none of them fit
Very bad experience with this website. I bought some attachments, 2 of them with the same brand and size of my massager, but neither fits.
I contacted the customer support but they cannot give me a good option for my issue with them.
They do not even have the decency to assist me in finding the exact size that I need.
Fake positive reviews
I was confident to purchase my toys from this website because of all the positive reviews posted on each product. Almost all of them are rated 5 stars!
So when I received my items, I was very disappointed because it’s not what they have described in the reviews. The item is damaged, and the customer support is not very helpful to my concern.